Shipping & Returns Policy
Returning an item is easy. If you’re not satisfied with your purchase, you can return it using one of the options below.
Please note that items returned:
- Must be received within 30 days of the shipping confirmation date
- Items should be in their original condition, where the item is unwashed, without alterations, and has all tags attached.
INTANO JEANS reserves the right to deny a refund if the item does not meet its Return Policy guidelines. Final sales, promotional items, or opened packaged items may not be exchanged, returned, or refunded.
We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 15-30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
Please note that due to the current situation in some of the states, return pickups are suspended; however, they may be impacted across all zones. Please contact our customer support in case your return pickup was canceled.
You can return your item by following the steps below:
- Visit our website and click on request a return.
- Returns are typically picked up from the original delivery address within two business days. Please ensure your package is ready to be picked up. Securely pack your return items in the original packaging, making sure any old packing labels aren’t removed or covered and the package is sealed.
- Hand over the parcel to our shipping partner.
If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be canceled.
As soon as we receive your return in our warehouse, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days.
Please do not hand over any additional items to the shipping partner during return pickup. If you wish to return more products, please get in touch with our team, contacting on the number given on the website, who will arrange a pickup for the additional products. We will not be responsible for the refund of additional/ unaccounted products lost in transit.
Item damaged during shipment
If you received an item that is damaged upon arrival, please contact our team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we will assess and validate it. If approved, we will refund the purchase price of the damaged item.
We are unable to offer an exchange for products bought on INTANO JEANS at this time. If you’re not satisfied with your order, please return and place a fresh order.